Description: More Is More : How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences, Hardcover by Morgan, Blake, ISBN 1138046787, ISBN-13 9781138046788, Brand New, Free shipping in the US “Less is more” may be good advice for many efforts, but it is terrible advice when it comes to customer experience. Brands that want to stay relevant must apply more energy, focus, and resources to creating knock-your-socks-off customer experiences than they ever did before. Companies that embrace a “more is more” philosophy work harder and go further to ensure that their customers have a positive experience: they do this through customer-focused strategies and leadership, via operations, policies, and procedures that consider how the customer will fare in every scenario. Customer experience guru Blake Morgan walks you through the . concepts that set businesses up for success by emphasizing the importance of relationships. Companies that do more: Design something special Offer a strong employee experience Modernize with technology Obsess over the customer Reward responsibility and accountability Embrace disruption and innovation More Is More offers practical advice for building or improving customer experience that you can apply immediately at your own organization. Time is of the essence: your customers are not willing to wait for you to get the customer experience right. Outlining the key areas you need to address immediately, More Is More will help you weather external changes, remain relevant, and thrive in today’s ever-changing business landscape.
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End Time: 2025-01-18T10:43:44.000Z
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Book Title: More Is More : How the Best Companies Go Farther and Work Harder
Number of Pages: 198 Pages
Publication Name: More Is More : How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences
Language: English
Publisher: Routledge
Publication Year: 2017
Item Height: 0.8 in
Subject: Marketing / General, Careers / General, Customer Relations, General
Type: Textbook
Item Weight: 20.2 Oz
Author: Blake Morgan
Item Length: 9.3 in
Subject Area: Business & Economics
Item Width: 6.3 in
Format: Hardcover
