Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phra

Description: Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities by Susan Benjamin Part of the "Perfect Phrases" series, this work provides the tools for precise, effective communication in various situations. Whether its hiring employees or creating teams, it gives you the phrases you need to get things done. FORMAT Paperback LANGUAGE English CONDITION Brand New Publisher Description Perfect Phrases for the Right Situation, Every TimeWhether its hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips! Back Cover The Right Phrase for Every Situation...Every Time No matter where you work or what you do, youre bound to run into "colorful characters" who can make your job challenging. No question-learning to deal with them will prove critical to your success in the workplace. Thats why you need this all-purpose reference of ready-to-use phrases to help you handle all kinds of people at all job levels. Whether you work for the proverbial "boss from hell," manage an office packed with "personalities," or juggle a three-ring circus of cranky clients, crazy customers, and annoying associates, youll find just the right words for every situation, including: Dealing with brutal bosses and confrontational coworkers Turning explosive situations into mutually rewarding ones Handling angry customers and demanding clients Motivating unproductive workers and irresponsible vendors Packed with hundreds of handy phrases, this quick-reference guide can be a real lifesaver-on the job, at school, anywhere. Its easy to deal with difficult people...when you have "Perfect Phrases." Author Biography Susan F. Benjamin is a communications consultant and the author of 5 books, including Words at Work. Her articles on language-related issues have appeared in USA Today, Philadelphia Inquirer, and New York Daily News. Details ISBN0071493042 Short Title PERFECT PHRASES FOR DEALING W/ Series Perfect Phrases Language English ISBN-10 0071493042 ISBN-13 9780071493048 Media Book Format Paperback Year 2007 Imprint McGraw-Hill Professional Country of Publication United States Edition 1st Subtitle Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities DOI 10.1604/9780071493048 UK Release Date 2007-09-16 AU Release Date 2007-09-16 NZ Release Date 2007-09-16 US Release Date 2007-09-16 Author Susan Benjamin Pages 240 Publisher McGraw-Hill Education - Europe Publication Date 2007-09-16 DEWEY 658.45 Audience Professional & Vocational We've got this At The Nile, if you're looking for it, we've got it. With fast shipping, low prices, friendly service and well over a million items - you're bound to find what you want, at a price you'll love! TheNile_Item_ID:14659221;

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ISBN-13: 9780071493048

Book Title: Perfect Phrases for Dealing with Difficult People: Hundreds of Re

Number of Pages: 240 Pages

Language: English

Publication Name: Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities

Publisher: Mcgraw-Hill Education-Europe

Publication Year: 2007

Subject: Management

Item Height: 206 mm

Item Weight: 211 g

Type: Textbook

Author: Susan Benjamin

Item Width: 122 mm

Format: Paperback